Frequently Asked Questions

Yes. Insurance claims are our specialty. We inspect your roof, document the damage with photos and clear notes, and walk you through each step of the claims process so you always know where you stand.

Coverage decisions are made by your insurance carrier, but you'll have an experienced roofer in your corner from the first inspection to the final walkthrough.

Call us for an inspection. We can confirm whether there is damage and document it before you decide how to move forward. Most policies have deadlines for reporting storm damage, so it's smart not to wait long after a storm.

In most cases the choice of roofer is yours. Check your policy or ask your insurance agent if you're unsure. We'd simply love the chance to earn your trust with an honest inspection and a clear explanation of what we find.

Stay safe first and stay off the roof. If it's safe to do so, take photos of any visible damage (shingles in the yard, dents in gutters, water stains on ceilings), prevent further water damage where you can, and give us a call to schedule an inspection. Keep any receipts for emergency repairs.

We handle full roof replacements, roof repairs, roof inspections, and storm damage restoration for both residential and commercial properties. If it involves your roof, we can help.

It depends on the age of the roof, the type and extent of the damage, and the overall condition of the materials. We'll inspect the roof, show you what we find, and give you an honest recommendation. If a repair is all you need, we'll tell you.

We look at the roof surface, flashing, vents, and other roofing components, check for storm damage and signs of leaks, and explain our findings in plain language so you can make a confident decision.

The timeline depends on the size and complexity of the roof, the materials, and the weather. We'll give you a realistic schedule before work begins and keep you updated along the way.

Missing, cracked, or curling shingles; granules collecting in gutters; dented vents, gutters, or flashing; and water stains or leaks inside the home. Some damage can't be seen from the ground, which is why an inspection is worthwhile after severe weather.

Yes. We serve both homeowners and commercial property owners. Reach out with details about your building and we'll set up a time to take a look.

Every total roof replacement we complete comes with a 5-year warranty. Roofing materials may also carry their own manufacturer warranties, and we'll explain what applies to your roof.

We serve Memphis, Bartlett, Germantown, Cordova, Collierville, Arlington, Lakeland, Rossville, Piperton, Southaven, Olive Branch, and Millington. Not sure if you're in our area? Give us a call.

Call us at (901) 328-ROOF, email info@blueheronroofers.com, or fill out the form on our contact page and we'll get back to you.

Blue Heron Roofing brings over 30 years of roofing experience to every project. That experience shows in how we inspect, how we communicate, and how we build.